Privacy Policy
This document provides a full account of how your personal information is collected, used, and protected on the 2999 bdt platform.
This Privacy Policy applies to users of 2999 bdt services. When you visit our website or open an account, you are considered to have accepted the terms of this policy. In this policy, "we" or "2999 bdt" refers to the organisation that operates this platform.
Our Terms and Conditions page sets out the full terms of service use in detail. The Privacy Policy and the Terms and Conditions complement each other and both apply to your account.
We treat your personal information with the utmost importance. 2999 bdt believes that transparency and accountability are the foundation of a trustworthy online platform. That is why we inform you fully through this policy before any information is collected.
Information We Collect
2999 bdt may collect the following types of information from you for various purposes. Each piece of information collected has a specific and lawful reason behind it.
1.1 — Information You Provide Directly
When you register an account, make a deposit, or request support, you provide certain information yourself:
- Full name and date of birth (for age verification — service is available to users aged 21 and above)
- Email address and mobile number
- Password (stored in encrypted form, not viewable directly)
- Documents required for identity verification
- Information associated with payment methods such as bKash, Nagad, or Rocket
1.2 — Automatically Collected Information
When you browse our site, certain information is automatically collected by technical means:
- Device type, operating system, and browser information
- IP address and geographic location (down to district level)
- Time spent on the site, pages visited, and click patterns
- Cookie and session data (details in Section 8)
Purpose of Using Information
2999 bdt uses your information only for the purposes described below. No information is used beyond these purposes.
2.1 — Account Management and Identity Verification
Information is used to create, manage, and secure your account. In particular, it is used for age verification (21+), account recovery, and prevention of duplicate accounts.
2.2 — Processing Financial Transactions
Payment information is used to carry out deposits and withdrawals. The minimum deposit at 2999 bdt is ৳300 and the minimum withdrawal is ৳800. Withdrawals are generally processed within 1 hour.
2.3 — Providing Customer Support
Relevant information is used to assist you with any issues via 24/7 live chat and email. Support team members can only view information that is necessary for the task at hand.
2.4 — Fraud and Abuse Prevention
Certain information is analysed to keep accounts secure and prevent unethical activity on the platform. This is done in the interest of all users' safety.
2.5 — Service Improvement
Anonymised statistics are analysed to understand how the user experience can be improved. No personal identity is involved in this analysis.
Information Storage and Retention
2999 bdt retains your information for as long as it is necessary or legally required. The retention periods for different types of information are listed below:
- Account information: Retained while the account is active and for a defined period after it is closed.
- Financial transaction records: Retained for an extended period as required by law.
- Support communication history: Kept for a limited period for improvement purposes and reference.
- Browsing logs: Short-term; deleted automatically once the technical need is met.
If you request permanent closure of your account, we will delete information that we are not legally required to retain within a reasonable time.
Sharing Information with Third Parties
2999 bdt does not sell your personal information. However, limited information may be shared with third parties in certain specific circumstances:
4.1 — Payment Processors
Payment gateways such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to process your transactions. These organisations have their own privacy policies.
4.2 — Technology and Security Partners
Selected technology partners involved in running the platform process limited technical information under contract. They may not use this information for any purpose of their own.
4.3 — Legal Obligations
If a legal authority issues a valid order, we are required to provide the necessary information. In such cases, we always provide only the minimum required information and, where possible, attempt to notify you in advance.
Outside the three reasons listed above, 2999 bdt does not transfer your personal information to any other third party — not to advertisers, data brokers, or for any commercial purpose.
Information Security Measures
Industry-standard security technology is used on the 2999 bdt platform. We apply the following measures to keep your information safe:
- SSL Encryption: Data is kept fully encrypted via SSL technology during transfer.
- Password Hashing: Your password is never stored directly — it is kept only in one-way hash form.
- OTP Verification: OTP verification is mandatory for sensitive actions such as withdrawals or password changes.
- Security Audits: Regular security tests are conducted to identify system vulnerabilities.
- Access Control: Staff can only view information necessary for their role — a "need-to-know" policy is followed.
However, it is not possible to guarantee 100% security on the internet. If you notice anything unusual in your account, please inform us immediately via our 24/7 live chat.
Your Rights and Controls
2999 bdt believes that users should have full control over their own information. Your rights are listed below:
6.1 — Right to Access Information
You can request at any time to find out what information we hold about you.
6.2 — Right to Correct Information
If there is incorrect information in your account, you can request that it be corrected. After identity verification, we will make the necessary changes.
6.3 — Right to Request Deletion
If you wish to close your account, you can request deletion of information that is not legally required to be retained. We will action this within a reasonable time.
6.4 — Stopping Marketing Communications
If you do not wish to receive promotional emails or messages, you can request that they be stopped. However, essential account-related messages (such as transaction confirmations) will always be sent.
To exercise these rights, contact our 24/7 support team directly. As part of responsible gaming, we also offer account limit setting and self-exclusion options.
Protection of Minors
2999 bdt strictly prohibits anyone under the age of 21 from opening an account. We verify age at the time of registration and at any other point if necessary.
We do not knowingly collect information from minors. If it appears that a minor's information has been collected for any reason, please inform our support team immediately — we will delete it without delay and close the account.
Parents can use browser-level filtering software to manage their children's internet use. You can learn more about the platform's values and commitments on our About Us page.
Cookie Policy
Cookies are used on the 2999 bdt website. Cookies are small text files stored in your browser that help improve the experience of using the site.
8.1 — Essential Cookies
These cookies are necessary to maintain login sessions, ensure security, and remember your preferences. Without them, the site cannot function properly.
8.2 — Analytical Cookies
Anonymous data is collected to understand which parts of the site users visit most. This information is used to improve the service.
8.3 — Cookie Controls
You can block or delete cookies from your browser settings. Keep in mind that disabling essential cookies may affect some site functionality. The method for managing cookies varies by browser — refer to your browser's help section for details.
Policy Changes and Updates
This Privacy Policy may be updated from time to time due to business changes, technical upgrades, or new legal requirements.
For significant changes, we will notify you via your registered email address or through a notice on the site. For minor editorial changes, only the "Last Updated" date at the top of the page will be changed.
If you continue to use the site after an update, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, contact the 2999 bdt support team directly:
- Live Chat: 24 hours a day, seven days a week — support available in Bengali and English.
- Email: [email protected]
We aim to respond promptly to any privacy-related request. General questions are typically answered within 24 hours; complex requests may take a little longer.
If your question goes unanswered or your issue is not resolved, visit our Frequently Asked Questions (FAQ) page for answers on a range of topics.
Your information is always safe at 2999 bdt
With SSL protection, OTP verification, and a 24/7 support team, we are always ready.
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